Effective date: November 11, 2026 · Company: Top Speed Appliance LLC, Fort Lauderdale, Florida
Information we collect
- Account information — your name, email address, phone number and password (stored hashed) when you create an account.
- Service information — service addresses, appointment details, appliance makes/models/serial numbers you register, and the issues you describe when booking.
- Photos and media — photos or videos you choose to submit for diagnosis or a service visit.
- Communications — messages with our team and with Speedy, our AI assistant, including chat transcripts used to create and manage your bookings.
- Payment information — payments are processed by Stripe. We do not receive or store your full card number.
Mobile app permissions
- Location — only when a tracking or en-route feature is in use and you grant permission: for technicians, to share their live position with the customer during a service visit; for customers, to confirm a service address. We do not track location in the background outside an active service visit.
- Camera and photos — only when you choose to take or attach a photo, for example for photo diagnosis.
- Notifications — if you allow them, we store a device notification token so we can send booking confirmations, appointment updates and job offers. You can turn notifications off at any time in your device settings.
How we use your information
- To schedule, dispatch and complete your service visits.
- To communicate with you about bookings, estimates, arrivals and completed work.
- To operate your appliance registry, service history and commercial account records.
- To process payments and prevent fraud.
- To improve our service and support, including training our dispatch team.
How we share information
We share information only as needed to serve you: with the technician or service provider assigned to your job (your name, service address and job details), with payment processors such as Stripe, and with the technology providers that run our platform (hosting, email, text messaging and AI assistance). We do not sell your personal information.
Data retention and your choices
We keep booking and service records for as long as needed to provide service, honor warranties and meet legal and accounting requirements. You may request a copy of your information, correction, or deletion of your account and personal data at any time by contacting us at service@topspeedappliance.net or 954-931-7997. We respond to deletion requests within 30 days, except where records must be retained by law.
Cookies (website)
Our website uses only the storage needed to keep you signed in and to remember your preferences. We do not use advertising trackers on our service pages.
Children
Our services are for adults arranging appliance service. We do not knowingly collect information from children under 13.
Changes to this policy
If we change this policy, we will post the updated version on this page and update the effective date above.
Contact us
Top Speed Appliance LLC · Fort Lauderdale, FL
Email: service@topspeedappliance.net · Phone: 954-931-7997