Top Speed Appliance RepairServing South Florida
Vetted technicians and independent providers, coordinated through one dispatch brain โ the Top Speed CRM and Service Setters operation.
The system matches providers by territory, skills and capacity; a Service Setter approves every dispatch. No job is ever auto-sent without a human on the operation.
| Department | Responsibility |
|---|---|
| AI Reception | Handles incoming customer conversations through enabled channels. |
| Appointment Setting | Collects booking details, checks availability and confirms appointments under company rules. |
| Customer Support | Handles questions, service updates and escalation. |
| Dispatch Control | Assigns jobs to technicians based on territory, skills, capacity and company rules. |
| Technician Coordination | Monitors job progress, schedule changes and field communications. |
| Commercial Accounts | Coordinates business accounts, properties, approvals and recurring work. |
| Quality Control | Reviews completed work, documentation and customer feedback. |
| Retention | Coordinates reviews, referrals, maintenance reminders and repeat service. |