The documents
1 · Top Speed Service OS — Terms & Conditions v1.0 2 · Appliance Connect Software — Terms of Use v1.0How signing works. When you create an account — or when you return and a document has been updated — you check one agreement box for each document and type your full name as your signature. We record your name, the document versions, and the date and time of your acceptance with your account. If a document's version changes, you will be asked to review and sign the new version before continuing to use the apps.
How we handle your information is covered separately in the Privacy Policy, which is part of using the platform but is not repeated here.
Top Speed Service OS — Terms & Conditions Version 1.0
1. The service
The Top Speed Service OS is the platform behind Top Speed Appliance's repair service: booking, dispatch by our Service Setters team, technician visits, tracking, billing, and account records for homes, property managers, and commercial accounts across our Broward County service areas. By creating an account or booking service, you agree to these terms.
2. Your account
- You are responsible for the accuracy of the information on your account — name, contact details, service addresses, and appliance information — and for keeping it current.
- You are responsible for activity under your account. Keep your password private and tell us promptly if you believe your account has been used without your permission.
- One account serves you across the Top Speed apps and websites; the app you use depends on your account type (homeowner, property manager, commercial, or provider).
3. Booking and dispatch
- Appointment windows are two-hour blocks. A booking is reviewed and approved by a human Service Setter before a technician is dispatched — no booking is dispatched by software alone.
- Please make sure an adult can provide access to the appliance at the appointment, and that the appliance can be reached safely.
- Job stages, arrival updates, and estimates shown in Track My Tech come from real job events; an estimated arrival time is set by the technician and can change with road and job conditions.
4. Pricing — the diagnostic and your estimate
- Residential diagnostic: $99, collected at booking and credited toward your repair. The diagnostic covers the technician's inspection and testing on site to identify the actual cause.
- Commercial accounts are priced by custom quote. The residential diagnostic model does not apply to commercial service.
- No repair price exists before the diagnostic. On site, the technician names the cause and gives the exact repair estimate; repair work begins only after you approve that estimate.
5. Warranty — 90 days, parts + labor
- Repairs carry a 90-day parts + labor warranty: it covers the parts we install plus the labor for the specific repair on the invoice, for 90 days from the service date.
- If the same failure returns inside the warranty, we come back and repair it at no additional labor charge.
- Not covered: misuse, power surges, water or pest damage, improper installation, normal wear, or work done by others. Commercial equipment may carry additional written terms agreed before work begins.
- The full warranty terms are printed on your invoice.
6. Speedy, our AI assistant
- Speedy can answer questions, help you book, and review a photo of an appliance to offer a preliminary read of what might be wrong. Chat and photo triage are preliminary only — a technician confirms the actual cause on site.
- Speedy never certifies that a repair is safe, never issues a refund (refunds require human approval), and never quotes a repair price before a diagnostic.
- If a situation sounds safety-critical — gas smell, sparking, smoke, flooding, electric shock — stop using the appliance, get safe, and contact a human professional; Speedy will direct you the same way.
7. Track My Tech and location
Your technician's live location is shown only while the technician is en route to your job, from the technician's own device. It is never shown before that stage and is never generated or estimated by the platform.
8. Referrals and offers
The ApplianceReferral program is governed by its published terms: a $25 service credit per completed referral, $35 each from the 5th through the 9th completed referral, and $50 each from the 10th on, plus one-time milestone bonuses of $100 at 10 and $250 at 25 lifetime completed referrals. Credits are issued after staff approval, apply to future service only, are not cash, and expire 12 months after issuance. A referred friend's separate welcome offer is $25 off a first eligible repair for new registered customers, with the minimums and exclusions stated where the offer appears. Program eligibility and terms are confirmed by the team at booking.
9. Email and text notifications
By creating an account and providing your email address and phone number, you agree that we may send you service-related email and text messages about your account and jobs — booking confirmations, dispatch and arrival updates, stage changes, receipts, and referral status. You may ask us at any time to stop non-essential messages; messages needed to complete a job you booked may still be sent.
10. Acceptable use
Use the platform only for genuine service needs and lawful purposes. Do not submit false bookings or contact details, refer yourself for referral credit, attempt to access another person's account or records, or interfere with the platform's operation or security.
11. Liability
To the extent permitted by law, Top Speed's liability arising from the platform or a service visit is limited to the amounts you paid for the service giving rise to the claim, and neither party is liable for indirect or consequential damages. Nothing in these terms limits liability that cannot be limited under Florida or federal law. Repair work itself is warranted as stated in section 5.
12. Changes, and Florida law
We may update these terms; a new version takes effect when it is posted here with a new version number and effective date, and you will be asked to sign the new version before continuing to use your account. These terms are governed by the laws of the State of Florida.
Appliance Connect Software — Terms of Use Version 1.0
1. The software
Appliance Connect is the software family that connects your account to the Top Speed Service OS: your appliance registry, service history, bookings, job tracking, activity feed, and — for commercial accounts — equipment records, work orders, and consolidated billing views. We grant you a personal, non-transferable right to use the software for your own homes, units, or business facilities while your account is active.
2. Your records in the software
- The registry and history are only as accurate as the information entered. Check model, serial, and service details when you add equipment, and tell us about errors so the record can be corrected.
- Records created by our team during service visits — job stages, photo reports, invoices, and warranty information — are part of your service record and are shown to you in the apps as they are filed.
- Commercial equipment records carry their TS-EQ asset tags and belong to the commercial account that registered the equipment.
3. Speedy inside the apps
- Each app includes Speedy, the built-in AI assistant for that app: booking and answers in Appliance Connect Pro; request drafting and account answers in Appliance Pro; and, in the Tech App, drafts of job updates and notes.
- Speedy drafts; people decide. A technician reviews and approves every Speedy-drafted job update or note before anything is saved to a job, and Speedy never submits anything on its own, never certifies repair safety, and never changes a job, credential, or compliance status.
4. Device features
Some features ask your device for permissions — location for en-route tracking, camera or photos for diagnosis, notifications for job updates. The Privacy Policy explains what each permission is used for; a feature that needs a permission you decline will tell you it cannot run rather than work around the refusal.
5. Acceptable use of the software
Do not use the software to access records that are not yours, to submit information you know is false, to copy or resell the software, or to disrupt the service for other users. We may suspend software access used in violation of these terms, after notice where practical, while keeping your underlying service records available to you on request.
6. Availability and changes
We work to keep the software available and accurate, but it is provided as-is, without a promise of uninterrupted operation. Features may change as the platform improves; when these Terms of Use change version, you will be asked to sign the new version before continuing, exactly as described at the top of this page.
7. Liability and Florida law
To the extent permitted by law, our liability for the software itself is limited as described in section 11 of the Top Speed Service OS Terms & Conditions above; your repair warranty is a service warranty (section 5 of that document) and is not limited by this section. These Terms of Use are governed by the laws of the State of Florida.
Questions about these documents
Contact Top Speed Appliance LLC at service@topspeedappliance.net or 954-931-7997, or at 6810 N State Rd 7, Suite 341, Coconut Creek, FL 33073. See also the Privacy Policy.