TS TOP SPEED SERVICE OS
Top Speed Media Network ยท Top Speed Live

Top Speed Live

Live communications and broadcasts โ€” the real-time division. Customers show the problem live, technicians connect by video, and scheduled demonstrations broadcast to the whole network.

The Live Rooms

In The Service OS Plan

๐Ÿ“น Customer Video Call

The customer shows Speedy and the team the appliance problem, live โ€” faster diagnosis, the right tech, the right parts, first visit.

In The Service OS Plan

๐Ÿง‘โ€๐Ÿ”ง Technician Video

Technicians connect live with dispatch and customers โ€” job walkthroughs, approvals and support from the field.

Broadcasts

๐ŸŽ™๏ธ Live Events

Scheduled repair demonstrations and Q&A broadcasts โ€” published to the Videos library after the event.

How Live Connects

Speedy AI routingSpeedy triages every live session: diagnose, book, or hand to a human โ€” and routes it to the right place.
Into the recordLive sessions and their media save into the Customer Intelligence Database against the customer's service record.
Into dispatchA live diagnosis flows straight into Service Setters dispatch and Book OS โ€” the same pipeline as every booking.
Honest status: Top Speed Live is specified in the Service OS build plan (Speedy AI Live Video module, recorded Nov 9, 2026) โ€” the communication & dispatch engine is a planned build on the platform's existing stack, not yet a live feature. This page is the division's home while it is built.